Policies
Shipping Policy
Important Note Duties, Tariffs, Entry Fees, and Taxes may be applicable based on your shipping country, and this is the customer’s responsibility to pay. If you have questions regarding this, please contact your local government.
Where Do We Ship? We ship to anywhere in Mainland Canada and the US. Please allow up to 7 business days for your items to ship from our store. Note: Untracked Bubble Mailers do NOT come with a tracking number, and these may take up to 45 days to arrive due to carrier delays. Please wait for the full period before contacting us about shipping issue If you do not expect to be home for delivery, please contact the carrier directly to make alternative arrangements.
Shipping Insurance We have partnered with a shipping insurance provider to offer customers a chance to completely insure the full value of their package by toggling this option in their cart. If a customer removes the shipping insurance, they may be invoiced by our system at the time of label creation to add last minute insurance directly with the carrier - this is not mandatory, and customers should reach out if they wish to ship without insurance
Refund Policy
We reserve the right to refund orders -10% of the total order to account for processing fees when order is cancelled by customer. The use of bots to purchase products will result in a non-negotiable 10% applied to cancellations and refunds.
U.S. customers may be charged tariffs, duties, or taxes upon delivery. If a package is refused and returned, refunds will be issued only after the item is received back, minus a 10% fee, the shipping fee and any return costs we incur.
Any fees incurred to us for a returned package such as cross border fees, customs, carrier return fees, etc will be deducted from the refund if applicable.
Please note that orders placed during major sales events such as, but not limited to Black Friday, Cyber Monday, and Boxing Day purchased during the first 5 days of a new set's release are all FINAL SALE.
ORDER ISSUES: If you experience an issue with your order such as lost, damaged, stolen items, inaccurate products or other — You must flag it to us within 7 days of your package being delivered otherwise you will NOT be eligible for a refund.
Due to the nature of the product we sell, all sales are final once they are shipped out. Digital items such as but not limited to PTCGO/PTCGL Codes are non-refundable or exchangeable, as they are a digital product delivered via e-mail immediately upon payment approval.
We reserve the right to adjust quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes. This pertains to and is not limited to "Buyouts" and other instances regarding the sale of high demand products.
Orders are subject to automatic refunds if you have purchased quantity of a product over the limit listed, if applicable. You will be notified via email that your order has been refunded. It is your responsibility to adhere to the limits set on certain products. Going over the limit will cause your ENTIRE order to be refunded.
Pre-Order Information
What is a pre-order?
A pre-order is the purchasing of an item before it is available, with the understanding that it will be shipped at a later date.
When will my order containing pre-order items ship?
By purchasing an item that is on pre-order, your entire order placed will ship once all items on the invoice are in stock. Please take note of the ship dates in the title of the items you are pre-ordering. The pre-order date that is the furthest away dictates the ship date of your order.
Can I have the available portion of my order shipped right away?
Yes, you can have the available items shipped immediately, for an extra shipping charge.
When do I have to pay for my pre-order items on my invoice?
Full payment is taken upfront for all pre-orders.
Can I cancel my pre-order?
If you choose to cancel a pre-order item with us, a restocking fee of 10% will be withheld from the refund amount on the pre-order items you are choosing to cancel. This is non negotiable.
What happens if an item on pre-order is delayed? If an item's release date is delayed by the manufacturer, we will notify you via email or phone. You may choose to wait or receive a full refund (no restocking fee applied in this scenario).